11ok Terms and Conditions

1.1 Parties to the Agreement

These terms and conditions ("Terms") form a legal agreement between the 11ok platform ("we", "11ok") and each person who uses this website ("you", "user"). By accessing, browsing, or using any service on 11ok.cam, you agree to be bound by these Terms.

1.2 Scope of Application

These Terms apply to all products, services, games, promotional offers, and related activities of 11ok. Specific games or promotions may have their own additional terms, which apply alongside these general Terms. In the event of a conflict, the specific terms will take precedence.

1.3 Language and Interpretation

The original language of these Terms is Bengali. In the event of any ambiguity or conflict in a translation, the Bengali version shall be considered final. On any matter of legal interpretation, the decision of 11ok shall be final.

2.1 Age Requirement

11ok services are for persons aged 21 and above only (persons aged 21 and above only). You may be required to submit identification to verify your age when opening an account. Opening an account or participating in any gaming activity for minors is strictly prohibited.

2.2 User Eligibility

To participate on 11ok, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be a legal individual capable of entering into a contract on your own behalf.
• The information you provide must be accurate, complete, and up to date.
• You confirm that you are not subject to any legal or regulatory restriction that would prevent you from using this platform.

2.3 Age Verification

11ok reserves the right to verify a user's age and identity at any time. Deposits, withdrawals, or gaming activity may be restricted or suspended until the verification process is completed.

3.1 Single Account Policy

Each individual may open only one account on 11ok. Operating multiple accounts by the same person or household is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any bonuses received will be cancelled.

3.2 Providing Accurate Information

You must provide accurate and complete personal information at the time of registration. Providing false or misleading information will result in account cancellation and all balances may be forfeited. If any of your details change, you must notify our support team immediately.

3.3 Account Security

It is entirely your responsibility to keep your account login details confidential. You are solely responsible for all activity carried out from your account. If you notice any unauthorized access or suspicious activity, contact us immediately at [email protected] or via live chat.

4.3 Payment Verification

To ensure financial security, 11ok may request proof of identity, address, and payment method before processing any withdrawal request. Withdrawals will remain on hold until the required documents are submitted.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. A 15x wagering requirement must be fulfilled before this bonus can be cashed out. For example, if you deposit ৳1,000 you will receive ৳1,000 in bonus funds and will need to wager a total of ৳30,000 (1,000 + 1,000 = 2,000 × 15).

5.2 General Bonus Terms

• Each promotional offer is valid for a specific period only.
• No bonus may be used to fund another bonus.
• Multiple bonuses may not be active at the same time unless specifically permitted.
• An account must be fully verified to be eligible for bonuses.
• The original deposit and bonus are not withdrawable until the wagering requirement has been met.
• If any misuse of a bonus or fraudulent activity is detected, the bonus and any associated winnings will be cancelled.

5.3 VIP Program

The 11ok VIP program has 5 tiers. Each tier provides a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

You can advance to higher tiers through regular gaming activity. Contact our support team for details on the specific benefits and rewards at each tier.

6.1 Fair Play Policy

11ok firmly believes in fair play. The outcome of all games is determined impartially. Any form of manipulation, software hacking, or attempts to win through unfair means are strictly prohibited. If any such activity is detected, the account will be permanently closed.

6.2 Betting Limits

A minimum and maximum bet amount is set for each game or game category. A maximum bet limit may apply when playing with bonus funds. Any bet placed in excess of this limit will be considered void.

6.3 Technical Errors

If a game result is left incomplete due to a technical issue or system failure, 11ok reserves the right to refund the bet amount to the user's account. If an error is found in a displayed winning amount, the correct amount will be paid and any excess amount will be cancelled.

6.4 Special Provisions for Sports Betting

For cricket, football, and other sports betting, betting rules will apply in the event of a match being postponed, abandoned, or cancelled. Results for BPL, IPL, T20 World Cup, and other international tournaments will be determined based on the official announcement of the relevant sporting body.

7.1 List of Strictly Prohibited Activities

The following activities are strictly prohibited on the 11ok platform:

• Using the platform for money laundering or illegal transfer of funds.
• Using automated bots or software to conduct gaming activity.
• Opening multiple accounts to misuse bonuses (bonus hunting or arbitrage betting).
• Attempting unauthorized access to another user's account.
• Attempting to interfere with the platform's software or systems in any way.
• Using a false identity, false information, or stolen payment methods.
• Operating an account on behalf of another person or as a proxy.
• Harassing, threatening, or engaging in abusive behavior toward other users.

7.2 Transaction Fraud

Attempting a chargeback or wrongfully disputing a transaction will be considered fraudulent conduct against 11ok. In such cases, the account will be closed immediately and necessary legal action may be taken.

9.1 Data Collection and Use

11ok keeps users' personal information secure. Our platform uses SSL encryption technology to protect all transactions and personal data. The information we collect is used solely for the purposes of providing services, verifying accounts, preventing financial fraud, and meeting legal obligations.

9.2 Data Sharing Policy

We never sell your personal information to third parties for marketing or commercial purposes. However, we may share information when required by legal obligation, at the request of a regulatory authority, or for the purposes of a fraud investigation. For more details, read our Privacy Policy.

9.3 Cookies and Tracking

Our platform uses cookies to provide an improved user experience. You can manage cookies through your browser settings, though disabling certain cookies may limit some features of the platform.

10.1 Service Availability

11ok makes every effort to operate a reliable platform. However, temporary service interruptions may occur due to technical maintenance, server issues, or internet connectivity problems. 11ok is not liable in such circumstances.

10.2 Gaming Losses

Gaming is a risky activity. You are solely responsible for any financial losses resulting from playing games at 11ok. Use the platform for entertainment purposes only and do not bet beyond your means.

10.3 Third-Party Liability

11ok is not responsible for the actions or failures of payment providers (bKash, Nagad, Rocket, banks), game providers, or any other third parties. Any issues related to third parties must be resolved directly with the relevant party.

11.1 Commitment to Responsible Play

11ok places the highest importance on responsible gaming. We believe that gaming should be an entertaining activity, not a solution to financial problems. Always set your own limits when using our services.

11.2 Self-Exclusion and Limit Setting

If you feel that gaming is having a negative impact on your life, please contact us. 11ok offers the following options:

• Setting deposit limits.
• Temporary or permanent self-exclusion.
• Account pause for a specified period.
• Information and advice on responsible gaming.

Visit our Responsible Gaming page for more details.

11.3 Age Restriction Enforcement

Participation on 11ok is strictly prohibited for anyone under the age of 21. We urge parents and guardians to be aware that minors in your household do not access platforms of this kind, and to use parental control software where necessary.

12.1 Right to Make Changes

11ok reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, registered users will be notified by email and the date of the change will be published on the website.

12.2 Acceptance of Changes

Continued use of the platform after any changes to the terms and conditions will be considered acceptance of the new terms. If you do not agree to the new terms, you may request that your account be closed.

12.3 Contact and Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us via our 24/7 live chat support or by email at [email protected]. Our Bengali-speaking support team is available around the clock to assist you.