❓ Frequently Asked Questions
All your questions answered about 11ok
Account, payment, games, bonuses and security — find a detailed guide covering everything right here.
Welcome to 11ok. This FAQ page has been created to give players in Bangladesh simple and accurate answers to the most common questions. Whether you want to register at 11ok for the first time, deposit money via bKash or Nagad, learn about a bonus offer or make sure your account is secure — all the answers are organized below. If anything is still unclear, our 24/7 live chat support is always here for you.
Account
Registration and Profile
Deposits and Withdrawals
bKash, Nagad and More
Games
Slots, Cricket and More
Bonuses
Offers and Promotions
Security
Protection and Responsible Gaming
Account and Registration
To open an account at 11ok, you need an active mobile number and a valid email address. Fill in your name, date of birth and contact details correctly on the registration form. Only one account per person is allowed. Please note that this platform is for users aged 21 and above only.
If you have trouble logging in, first use the "Forgot Password?" option to get a reset link sent to your registered mobile number or email. If the problem persists, contact 11ok's 24/7 live chat support. Clearing your browser's cache and cookies and trying again often resolves the issue.
No, under 11ok's rules only one account per player is allowed. Creating multiple accounts from one device or household may result in those accounts being suspended and any stored balance being forfeited. Enjoy all the benefits honestly with just one account.
To verify your account at 11ok, you may need to submit a clear photo of your national ID card or passport along with a selfie. Once verification is complete, your withdrawal limit increases and your account security is confirmed. Contact live chat support to get through the process quickly.
After logging in, go to "Account Settings" or the "Security" menu to change your password. Confirm with your old password, then set a new strong password — use a mix of letters, numbers and special characters. Changing your password regularly is one of the best ways to keep your account secure.
Deposits and Withdrawals
When you deposit via bKash at 11ok, the amount is usually added to your gaming balance within a few minutes. Make sure to use the correct merchant number and transaction reference when depositing. If there is a delay for any reason, contact live chat with your transaction ID and the team will resolve it quickly.
The minimum deposit amount at 11ok is ৳500 and the minimum withdrawal amount is ৳800. These limits apply to all methods including bKash, Nagad, Rocket and bank transfer. Even if you want to transact in small amounts, make sure these minimum limits are met.
Yes, Nagad is one of the supported payment methods at 11ok. After submitting a withdrawal request, the amount usually arrives in your Nagad account within 5 to 30 minutes. Account verification must be complete and wagering conditions must be met to withdraw.
11ok does not charge any additional fees of its own for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges, which are determined by the respective payment provider's rules. Bank transfers may also carry the bank's own charges.
Withdrawals via bank transfer are usually processed within 5 to 30 minutes. However, it may take a little longer depending on how busy the banking system is. Make sure you provide the correct account number and routing details — incorrect information can delay the transaction.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is one of the supported payment methods at 11ok. Both deposits and withdrawals can be made with Rocket. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Contact live chat for any assistance.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, log in to 11ok and go to the Cricket section. There you will see a list of upcoming or ongoing matches. Choose your preferred market — match winner, runs, wickets or over-under — and enter your bet amount. Check the odds carefully before confirming your bet.
11ok has a large collection of slots from top providers including PG Soft, Pragmatic Play and JILI. You can play many popular games including Fortune Tiger, Gates of Olympus, Fortune Gems and Super Ace. The games come in a variety of themes and features — from classic to modern multi-way slots, everything is available.
RTP or Return to Player is the average percentage of the total wagered amount that a game returns to players over the long term. For example, an RTP of 96% means that for every ৳100 wagered, an average of ৳96 is returned — however this is an average across millions of spins, not a guarantee for any single session. 11ok is committed to operating fair and verifiable games at all times.
Yes, 11ok is fully mobile-friendly. You can access the website directly from the browser of any Android or iOS smartphone and enjoy all games, betting and payment features. Even without a dedicated app, the full experience is available seamlessly through the browser.
Yes, the 11ok Casino section offers live casino games from top providers including Evolution Gaming and Ezugi, where you can play directly via live stream with real dealers. Live Blackjack, Live Roulette, Live Baccarat and many more games are available. The experience is best with a stable internet connection.
Aviator by Spribe is a crash-style game where a multiplier keeps increasing as a plane flies. The player must "Cash Out" before the plane crashes. The longer you wait, the higher the multiplier grows — but if it crashes, you lose your bet. It is a fast-paced and strategy-based game.
Bonuses and Promotions
Open a new account at 11ok and make your first deposit of at least ৳500 to receive a 100% welcome bonus — up to a maximum of ৳20,000. That means if you deposit ৳5,000, an additional ৳5,000 will be added as a bonus. A 15x wagering requirement must be met to use the bonus.
A 15x wagering requirement means you must wager the bonus amount 15 times before withdrawing. For example, if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before withdrawing. Only after this condition is met does the amount earned from the bonus become withdrawable.
11ok's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. You can move up to higher tiers automatically by playing regularly. The weekly cashback rate increases at each tier — starting from 0.2% at Bronze and going up to 0.8% at Diamond. The more you play, the more rewards you earn.
Yes, weekly cashback is added to your account automatically according to your VIP tier. You receive 0.3% cashback at Silver tier, 0.5% at Gold and 0.6% at Platinum. Since cashback is added directly to your balance, there is no hassle of claiming it separately.
You can find the detailed terms on the use of the welcome bonus on 11ok's "Terms and Conditions" page. Generally the bonus can be wagered on slots, fishing games and certain casino games. Check the terms before using the bonus on live casino or sports betting.
Security and Responsible Gaming
Yes, 11ok uses SSL encryption technology to keep all your personal information and transactions secure. We never sell or share your information with third parties. To learn more about our privacy practices, visit the privacy policy page.
Yes, 11ok is for users aged 21 and above only. Date of birth is verified at the time of registration and minors are not permitted to open an account. Parents are requested to take the necessary steps to prevent children from accessing this platform.
11ok provides responsible gaming tools — you can set deposit limits, session time limits or activate self-exclusion on your own account. If you feel that gaming is having a negative impact on your daily life, contact live chat — our team is ready to help.
If you suspect someone is using your account without authorization, change your password immediately and contact 11ok live chat. Our security team can quickly investigate the account and temporarily lock it if needed until the situation is resolved.
Yes, all games at 11ok are operated using fair and verifiable Random Number Generator (RNG) technology. We work with trusted game providers who are regularly audited by third parties. 11ok is committed to being a safe and reliable platform.
You can find detailed information, tools and resources on 11ok's responsible gaming page. There you can learn about options such as setting deposit limits, reality checks and self-exclusion. Remember — gaming is for entertainment, not as a source of income.
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