11ok Privacy Policy

11ok ("we", "us", "platform") is an online casino and sports betting platform operated for players in Bangladesh. When you use 11ok, you provide your information under this privacy policy. This document describes what types of personal information we collect, why we collect it, how we use it, and what your rights are. Please read this policy carefully. By using 11ok's services, you are considered to have consented to this privacy policy.

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1. Information We Collect

11ok collects the following categories of personal information in order to provide its services:

1.1 Registration and Identity Information

• Full name and date of birth
• Valid email address
• National ID number or passport number (for age verification)
• Address and nationality
• Account username and password (stored in encrypted form)

1.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account number and bank name (for bank transfers)
• Deposit and withdrawal amounts and transaction history
• Partial Visa or Mastercard details (we do not store full card numbers)

1.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and list of pages visited
• Information collected through cookies and similar tracking technologies

1.4 Communication Information

• Content of messages sent via live chat or email
• Support ticket information and complaint details

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2. Purpose of Data Collection

11ok uses your information only for lawful and specific purposes. These purposes are as follows:

• Account management: To handle registration, login, password recovery, and account security.
• Age and identity verification: To ensure services are provided only to those aged 21 or above.
• Processing financial transactions: To carry out deposits, withdrawals, and bonus distributions smoothly.
• Fraud and abuse prevention: To detect and prevent multiple accounts, money laundering, or other dishonest activities.
• Customer support: To resolve your issues via live chat and email.
• Service improvement: To analyse user experience and further improve the platform.
• Legal compliance: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
• Responsible gaming: To identify excessive gambling behaviour and provide timely support.

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3. Sharing Information with Third Parties

11ok never sells or rents your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

3.1 Payment Processing Service Providers

The minimum necessary information is shared with relevant financial institutions to process transactions related to bKash, Nagad, Rocket, and bank transfers. These third parties are contractually bound to uphold our privacy standards.

3.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) receive only gameplay-related information. They do not receive your full identity or financial details.

3.3 Legal Requirements

Information may be disclosed when required by a court order, legal obligation, or authority investigation. We always seek legal advice before making such a disclosure.

3.4 Business Transfers

In the event of a change of ownership, merger, or acquisition of 11ok, user information may be transferred. In such cases, we will provide advance notice.

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4. Cookies and Tracking Technologies

The 11ok website uses cookies and similar technologies. These are used for two main purposes:

• Essential cookies: These cookies are essential to keep your session active, maintain your logged-in state, and ensure secure browsing.
• Functional cookies: Used to remember your preferred language and settings.
• Analytical cookies: Used to understand which parts of the site are used most, helping to improve the service.

You can disable cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

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5. Data Protection and Security

11ok takes industry-standard technical and organisational measures to protect your information:

• All data transmissions are secured by SSL encryption technology.
• Passwords are stored using bcrypt or an equivalent strong hashing algorithm.
• Access to financial information is strictly controlled — only authorised staff can view the information they need.
• Regular security audits and vulnerability assessments are conducted.
• In the event of a data breach, affected users will be notified as quickly as possible.

However, no transmission of information over the internet can be guaranteed to be completely secure. You also bear the responsibility of keeping your password confidential.

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6. Data Retention Period

11ok does not retain your information beyond what is necessary. Generally:

• Information on active accounts is retained for as long as the account is active and thereafter to meet legal requirements.
• Financial transaction records are retained for the period required under applicable financial laws.
• Information requested after an account is closed or deleted will be erased once legal obligations have ended.
• Relevant information may be retained for a longer period if needed for fraud investigations or dispute resolution.

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7. Your Rights

As a user of 11ok, you have the following rights:

7.1 Right of Access

You may request at any time to know what information we hold about you. We will inform you within a reasonable time.

7.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Our support team will update the information after completing the necessary verification.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, complete deletion may not be possible.

7.4 Right to Object to Processing

In special circumstances you may object to the processing of your information. We will consider each objection and take appropriate action.

7.5 Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly used format.

To exercise any of the above rights, please contact us. We aim to complete all legitimate requests within a reasonable time.

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8. Protection of Minors' Information

11ok's services are intended only for those aged 21 or above. We do not knowingly collect any personal information from minors. If we are informed that a minor's information has been collected, we will delete it immediately and close the associated account. We collect mandatory information at the time of registration for age verification purposes.

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9. International Data Transfers

Some information may be processed on servers outside Bangladesh as required to provide game software services. In such cases, we ensure that the relevant third parties maintain security standards equivalent to or higher than our own. These transfers are conducted only with contracted and verified partners.

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10. Changes to the Privacy Policy

11ok may update this privacy policy from time to time. For significant changes, we will:

• Post a clear notice on the website;
• Endeavour to notify registered users via email;
• Clearly state the effective date of the new policy.

Continued use of the service after any changes means you are considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

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11. Responsible Gaming and Use of Information

11ok believes in responsible gaming. By analysing your account activity, we may where necessary automatically issue alerts or recommend that limits be set. This analysis is solely for your protection and is not shared with any third party. To learn more about responsible gaming, please visit our Responsible Gaming page.

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12. Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact us:

We aim to respond to all data protection requests within 30 working days.